Acknowledge that the situation is complex, whether it is an ethical dilemma, a situation that necessitates regard for multiple perspectives, or something that involves sensitive information. Summarize the situation as you explain why it is so complex.
Address the fact that there are multiple factors you do not know by saying, “I would first gather more information.”
Demonstrate awareness of your roles and obligations. You will often have to balance your duties as a moral citizen with your duties as professional staff. Make a reference to both of these by considering policies/regulations as well as matters of human decency and compassion.
Use if/then statements. You do not have to propose one solution. Delineate two possible outcomes and justify how you would respond to each. Focus not only on what you would do, but how you would do it. i.e . I would encourage this person to consider her ethical responsibility, but I would not be judgmental. I would gently remind this person to review company policy while being understanding of her complaints. I would engage in dialogue with this person about my perspective while actively and respectfully listening to her side of the argument.
This is where it is important to be detailed and even creative about all the aspects you would need to consider. Think outside the box, think interdisciplinary. Bring in health care, financial barriers, cultural components, educational discrepancies etc.
End with knowledge of the system/authoritative figures that might offer clarity or even a solution to the problem. It is OK if the story does not end with you. In fact, it is great to show that you are aware that there is someone who would be more knowledgeable about something than you.
Start the way you would in an informative essay - define the term. But, be humble. Meaning, use phrases like “[Health equity] is often defined as,” or “[Informed consent] is often considered,” etc.
Contextualize the term. Think about the modern world and the multitude of factors that affect how we view the term or interact with it. How is perception of this term changing? Who is contributing to our understanding of the term and what challenges or benefits can arise due to its practice or implementation?
Awareness that most ethical dilemmas or interpersonal conflicts are multidimensional.
Knowledge that an intersection must be maintained between rules/structure and compassion/understanding.
Ability to problem-solve creatively, but in a manner that is realistic and well-informed.